Privacy Policy

1. Who we are

Baja Adult Care, located at Calle Dinamarca #9130, Col. Francisco I. Madero (Cacho), 22040 Tijuana, B.C., México, is responsible for your personal data under Mexico's Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP), published March 20, 2025, and other applicable rules.

Privacy contact: info@bajaadultcare.com · Phone: +1 619-854-1274.

2. Information we collect

Identification and contact details: name, phone number, email, address and contact details for family members or representatives.

Information about the person receiving care: name, age, date of birth, ID, emergency contacts, preferences, routines and support needs.

Payment and billing details: name or company name, tax details and payment receipts. We do not store full card numbers on this website.

Browsing information: IP address, device and browser type, pages visited and cookies, as described in the cookies section.

3. Sensitive (health) information

To provide care we need health information: diagnoses, medications, allergies, medical history, physical and cognitive condition, diet and doctor instructions. This is sensitive data.

We only collect it with your express written consent, which we request in the admission contract or intake form, and we protect it with stronger security measures. Please do not send detailed medical information through the website form.

4. How we use your information

To provide our services: answering requests and quotes; scheduling tours; assessing needs and preparing care plans; providing residential, respite, day program, nursing and in-home care; managing medications and coordinating with doctors, pharmacies and emergency services; arranging errands and transport; keeping the family updated; billing; and meeting legal obligations.

Secondary purposes: sending you information about our services, satisfaction surveys and improving our website. If you do not want us to use your data for these purposes, email info@bajaadultcare.com; this will not affect the services you hire.

5. Who we share it with

We may share data without your consent when necessary for medical care, diagnosis or health assistance (for example, with doctors, hospitals, labs, pharmacies and ambulance services), in emergencies, or when required by a competent authority.

We also use service providers that process data on our behalf and under our instructions: LeadConnector (forms and client communication), web hosting, Google (website analytics) and email, phone and messaging providers. Some of these providers are located in the United States.

We do not sell or rent your personal information.

6. Your rights (ARCO)

You have the right to know what data we hold and how we use it (Access), to correct it (Rectification), to ask us to delete it (Cancellation) and to object to its use for specific purposes (Opposition).

Email your request to info@bajaadultcare.com with: your name and a way to reply; a copy of your ID or, if applicable, your legal representative's ID and proof of representation; a clear description of the data and the right you want to exercise; and any document that helps us locate your data.

We will respond within the legal deadline, currently 20 business days after receiving your complete request, and, if it applies, carry it out within the following 15 business days.

7. Withdrawing consent and limiting use

You may withdraw your consent or limit how we use your data at any time by emailing info@bajaadultcare.com. Please note that if you withdraw consent to process health information, we may not be able to continue providing care.

8. Cookies

This site uses cookies needed for it to work and, where applicable, analytics cookies to understand how it is used. You can block or delete cookies in your browser settings; some features may stop working.

9. Security and retention

We use administrative, technical and physical safeguards to protect your data against damage, loss, alteration or unauthorized access. We keep data only as long as needed for the purposes above and to meet legal, tax and health-record obligations, and then delete it securely.

10. Visitors from the United States

If you contact us from the United States, your information is processed in Mexico under this policy, and our providers may store it in the United States. You may exercise the same rights described above.

11. Changes and authority

We may update this policy because of legal changes or changes to our services. Any changes will be posted on this page with the update date.

If you believe your data protection rights have been violated, you may contact Mexico's data protection authority, currently the Secretaría Anticorrupción y Buen Gobierno.